Terms and Conditions
Welcome to Luxury Lights!
Welcome to the website of Luxuryylight.com as a cross-border e-commerce website provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any Luxuryylight.com service e.g. you will be subject to the rules, guidelines, policies, terms, and conditions, including but not limited to the Privacy Notice, applicable to such services and they are incorporated into this Agreement by this reference. Luxuryylight.com reserves the right to change this site and these terms and conditions at any time.
You can place orders for Products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order if we accept your order. Our order processing system is completed in the following steps:
(a) You place your order with us, via the web site by clicking on the “confirm order” button, once you have checked and agreed your order at the checkout.
(b) Your credit/debit card will be authorized when your order is placed and processed. This does not affect your statutory rights.
(c) We will then send to you an order acknowledgement email confirming the Products you have ordered – this is not an order confirmation or order acceptance from us at this stage, it is a reminder for you of what has been processed through our system. If there are any problems with this acknowledgement, please contact us as soon as possible.
(d) Within 3 working days, you will receive an order confirmation email from our Customer Service team, which confirms the Product(s) you have ordered and sets out an estimated lead time for delivery.
(e) Your order will then be processed in our warehouse and shipped from there for delivery to you subject to the availability and time periods shown on the relevant Product page.
(f) After dispatch we will send you a final order dispatch email. Where our couriers have an order tracking facility we will provide that information to you directly.
(g) Title to any Products you order on this website shall pass to you on delivery of the Products provided that we have processed and received payment in full for the Products.
Before placing an order. Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room and are compatible with your other furnishings, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.
Please note that our usual exchange and refund policy does not apply to non-standard, customised, made-to-order or special order Products, which cannot be returned or exchanged unless faulty.
How we will accept your order. Confirmation of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. This is not a confirmation that your offer to purchase the goods has been accepted, but confirmation from us to you of your request. You will receive a second email when the order has been accepted and loaded into our warehouse system. You will receive a third email when the goods have been dispatched from our warehouse.
If we cannot accept your order. All orders are subject to acceptance by us. If we are unable to accept your order, or if your Products are not available or subject to delay, we will inform you of this in writing as soon as possible. This might be because the manufacturer is out of stock, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified, but is not limited to such circumstances. If you have already paid for the Product, we will credit any payments made in full as soon as possible.