We want you to be utterly delighted with your purchases. If the goods you have chosen do not meet with your approval for any reason, please contact us in writing or another durable medium within 7 working days of taking delivery and we will be happy to make a refund or exchange. Please note we cannot refund special orders or items made especially for customers. We can be contacted via our contact form or in writing to WhatsApp: (92) 318-690 90 72
Please note larger items are sent with two-man vehicles. Our deliveries are scheduled in with you so you will know when the couriers will be arriving. Our drivers will take the furniture to your room of choice, unpack, and remove the packaging on your behalf.
Before accepting your item from the courier please thoroughly check inside the boxes beforehand at the point of signing, even if the boxes appear to be in perfect condition. If the items are not in perfect condition please do not accept them and contact us on (92) 318-690 90 72, while the courier is still with you, for a replacement to be sent. Please ensure you clearly mark the courier’s paperwork with a description of the problem. Once items are accepted signed or not we will not be held responsible for any loss or damage whatsoever. Signing for items as “unchecked” is not acceptable.
We must be made aware of any access issues or obstacles that would cause an issue when we are delivering and installing your order. By not being made aware of any such issues this may lead to additional charges.
Please be certain your purchase(s) will fit through doorways, upstairs etc. before you buy to avoid disappointment. If you are uncertain, please contact us via our contact form or call on (92) 318-690 90 72 so we can assist you. We reserve the right to apply a restocking charge of 30%, and the cost of the delivery will be charged for items returned in this situation.
Customers must ensure all floors are suitably covered and any obstructions are removed. The crews are not permitted to move any personal items unless pre-arranged and only after the delivery company is fully indemnified by you against any damage via a signed disclaimer at your home on the delivery day.