Privacy Policy respects your privacy and your right to understand how your information will be handled and used. Our Privacy Policy explains how we collect, use and store your information. ensures that all information protection and customer legislation standards are met when handling any of your personal information.
What Information Do We Collect & How Do We Use It?
We collect and use information about you to ensure that we can continue to provide you with a luxury online retail experience. You provide us with your information directly when you make a purchase.
We process information for certain legitimate business purposes where the processing enables us to enhance, modify, personalize or otherwise improve our services / communication for the benefit of our customers. Whenever we process data for these purposes we always keep your personal data rights in high regard and take account of these rights. For example, for our legitimate business purposes we may send you a one-off email reminding you when you have expressed an interest in a product by leaving it in your basket. This will be sent shortly after the item has been left and you will be given the opportunity to unsubscribe if you do not wish to be sent similar reminder emails in the future.
Security of our website is of utmost importance to us. uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details; if we need any information of this nature we will only contact you by telephone. Never send any sensitive information, such as passwords or credit card information, via email. Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and you can change your password for your at any time.
When you make a purchase with, we will collect necessary information about you to ensure we can fulfill your order.
For online card payments we will need to collect your payment information in order to process your payment. We may also need to ask for additional information from you, e.g. to prevent fraudulent transactions, to comply with anti-money laundering obligations, or to ensure that we comply with our legal obligations such as age restrictions applicable to the sale of knives and other restricted items. For bank transfer refunds we may need to collect data to ensure your refund can be made to your original payment account.
When you place an order with for products or services that will be delivered we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third party couriers to deliver your order and will need to share your contact information with them for this purpose.